Return policy

  1. Online purchases (Final sale items, accessories, trial orders and gifts excluded) made through lilivie are valid for exchange and return within 30 days from the date you've received all your item(s).
  2. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
  3. Free returns and exchanges have been implemented in The United States. We'll be mailing you a prepaid shipping label once we confirm your return request. For other countries, we currently do not cover return shipping costs. Please send the items back to us with the registered mail shipping that has a valid tracking number. DO NOT send using fast shipping or a courier service such as DHL, FedEx, or UPS, there will lead to high customs tariffs and the charge will be up to the customer to pay. (We are working hard on offering a more friendly return policy for international customers)
  4. Please contact us first before you request a return. We will be in touch with instructions for return after we receive your return request and solve your issue as soon as possible. Any return without our authorization is non-refunded.

 

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Return Policy